The allure of TikTok Shop has captured the attention of millions, making it a hotbed for finding unique products and engaging with brands. However, it has come to our attention that some users are facing the issue of TikTok Shop not showing. But worry not, as we have compiled a list of solutions to address this problem in the blog. Here are some factors that could contribute to the TikTok Shop not showing up on your app.
Source: Mega Digital
Contents
Policy Violations
Policies play a vital role in ensuring a safe and positive environment for users on TikTok. However, many people may not fully comprehend these policies, making it easier to unintentionally violate them.
TikTok may restrict access to TikTok Shop for certain accounts due to violations of its policies. These can include:
Spamming
Infringing on intellectual property
Regulations related to user protection and safety
Source: TikTok
How to fix
To resolve this, you need to address the account restriction.
Visit the TikTok Help Center to learn more about account restrictions and determine if your account has been restricted.
If you believe your account was restricted in error, you can reach out to TikTok support and provide additional information for a possible review.
It’s crucial to familiarize yourself with TikTok’s community guidelines and adhere to them to maintain a good standing on the platform and regain access to all features, including TikTok Shop.
Regional Restrictions
TikTok Shop was not available worldwide. The availability of this feature is typically limited to specific regions and countries based on various factors such as market conditions, user demand, and compliance with local laws and regulations. So, where is TikTok Shop available? The answer is below.
What you should know
As of February 10, 2023, this feature is accessible to:
Direct and agency Business Centers registered in Singapore, Malaysia, Philippines, Vietnam, Thailand, China, United Kingdom, and Indonesia
Regular Business Centers globally
How to fix
In case TikTok Shop is not available in your region or country, you can express your interest to TikTok support. They appreciate user feedback and demand, and by providing your feedback, you can help contribute to the potential expansion of TikTok Shop to your location in the future.
Remember to stay updated on TikTok’s announcements and changes, as availability and features may evolve.
Source: TikTok for Business
Disabled Feature
From Mega Digital’s experience, if the TikTok Shop feature is disabled in your TikTok settings, it means that you have intentionally or unintentionally turned off this specific functionality. The reason could be a personal preference if you are not interested in utilizing the shopping feature or if you prefer to focus solely on the entertainment aspects of TikTok. Alternatively, it could be accidental, where you might have mistakenly toggled off the feature without realizing the consequences.
What you should know
When TikTok Shop is disabled in the settings, you will not see any related content, product listings, or access to the shopping interface within the app. It may appear as if this feature is not available or visible to you.
How to fix
You should follow the steps below to check your app settings to ensure that the TikTok Shop feature is enabled:
Go to your TikTok profile.
Tap on the three dots located in the upper right corner to access the Settings menu.
Select “Settings” from the menu options.
Look for the “Shop” section and tap on it.
Ensure that the toggle switch for TikTok Shop is enabled.
By enabling this feature in your settings, you should be able to access and see it on your app.
Outdated App Version
As with any app, TikTok regularly releases updates to enhance its features, fix bugs, and improve overall performance. These updates ensure that users have access to the newest functionalities, making it essential to have the latest version of the app to access all the platform has to offer.
What you should know
Using an outdated version of TikTok can lead to different issues, such as missing features, glitches, or even compatibility problems, including TikTok Shop not showing up.
How to fix
There are some simple instructions to update your TikTok app:
Open the App Store (for iOS devices) or Google Play Store (for Android devices).
Search for TikTok in the app store.
Locate the TikTok app and click on the “Update” button next to it.
Allow the update to download and install on your device.
Once the update is complete, you can launch the TikTok app.
Source: App Store
After updating, you should be able to access this feature without any issues. If you’re still unable to see it, try restarting your device and checking your internet connection to ensure a stable connection.
To avoid similar problems in the future, it’s recommended to regularly update your app to ensure a smooth and seamless experience, preventing issues such as TikTok Shop not showing.
Connectivity Issues
Numerous users of Mega Digital have reported experiencing difficulties accessing TikTok Shop due to connectivity-related problems. This affirms the significance of having a stable and reliable internet connection to ensure the smooth functioning of this feature.
What you should know
Connectivity issues can arise from various factors, such as:
Weak Wi-Fi signals
Congested networks
Limitations of the mobile data connection
These disruptions can result in TikTok Shop not showing, hampering users’ shopping experiences on the platform.
Source: TikTok
How to fix
To address network-related problems and gain access to this feature, you can take the following steps:
Ensure that you connect your device to a fast and stable internet connection. Restarting your device or router can help resolve network issues.
Disable any VPN (Virtual Private Network) that you may have enabled and check if TikTok Shop becomes available. VPNs sometimes interfere with TikTok’s functionality, including access to this feature.
Clear the cache and data on TikTok:
For Android users, go to Settings > Apps > TikTok > Storage > Clear Cache and Data.
For iOS users, go to Settings > TikTok > Delete App and then reinstall the app.
If the issue persists, consider contacting your network provider for assistance. They may be able to help troubleshoot and resolve any network-related problems affecting TikTok Shop access.
Account Eligibility Requirements
Even if TikTok Shop is available in your country, you still need to meet specific eligibility criteria to access it. If these requirements aren’t met, you might face issues like TikTok Shop not showing up or the TikTok Shop tab not showing on your account.
What You Need to Qualify
Age Requirement – You must be at least 18 years old.
Account Type – For sellers, a registered business in a supported country is required. This includes completing TikTok’s business verification process with valid documents such as a Tax ID and identity verification.
Clean Account Status – Accounts flagged for violations (e.g., spamming, intellectual property infringement) may have restricted access to TikTok Shop.
How to Fix It
Verify your age and ensure your profile information is accurate.
If you’re a seller, complete the business verification process in TikTok Seller Center.
Review your account status in the TikTok Help Center to ensure there are no active restrictions.
Device Compatibility Problems
Sometimes, TikTok Shop not working isn’t caused by your account or settings — it’s your device. Older smartphones or outdated operating systems may not support all TikTok features, including TikTok Shop.
What to Check
Device model and age — very old models may not be compatible.
Operating system version — TikTok recommends running the latest OS version for best performance.
How to Fix It
Update your phone’s operating system.
If updates are no longer available for your device, consider switching to a newer model that meets TikTok’s system requirements.
App Bugs or Glitches
Like any app, TikTok may occasionally experience temporary bugs that cause issues like the TikTok Shop tab not showing or products not opening within the shop.
Possible Signs
The Shop tab disappears even though the feature is enabled.
Product listings fail to load or appear blank.
How to Fix It
Restart the TikTok app or your device.
Visit a creator’s profile with an active shop — sometimes this action triggers the Shop tab to reappear.
If the issue persists, reinstall the TikTok app to refresh all features.
Seller-Specific Listing Problems
If you’re a seller and your TikTok Shop is visible but certain products aren’t showing, the issue may be within your listings. This can make it seem like TikTok Shop is not working when in reality, the problem is with product compliance.
Common Issues
Incomplete product details (missing description, price, or images).
Inventory not updated, causing items to appear out of stock.
Violations of TikTok’s product listing guidelines.
How to Fix It
Review your product listings in the Seller Center and complete all required fields.
Regularly update your inventory to reflect accurate stock levels.
Ensure your product descriptions and images meet TikTok’s quality and policy standards.
Common causes include regional restrictions, not meeting eligibility requirements, having the feature disabled in settings, using an outdated app, or experiencing temporary glitches. Refer to the troubleshooting checklist above to identify and fix the issue.
2. How do I get the shop option on TikTok?
First, make sure TikTok Shop is available in your country. Then check eligibility (age, account type, verification) and enable the feature in Settings → Shop. Updating your app and clearing the cache can also restore the Shop tab if it’s missing.
3. How to get TikTok Shop on profile?
For creators, this requires joining the affiliate program or having product-tagging permissions. For sellers, it involves completing business verification in the TikTok Seller Center. Once eligible and enabled in settings, the Shop tab will appear on your profile navigation bar.
4. Why is TikTok Shop not available in my country?
TikTok Shop is rolling out gradually to new regions based on market demand and compliance with local laws. If it’s not available in your country, you won’t see the feature. Follow official TikTok announcements for updates.
Final Words
This blog has provided a comprehensive guide on how to tackle the issue of TikTok Shop not showing, and we hope that it has been helpful to you. If you continue to encounter difficulties accessing this feature despite trying the aforementioned solutions, it is advisable to reach out to TikTok support for further assistance.
Kaylin Hoang is an Ads expert at Mega Digital, passionate about crafting data-driven strategies that deliver real results. Her insightful advice helps businesses maximize ROAS and thrive in the digital landscape.
