Refund Policy

Last updated: February 16, 2023

The refund policy for an advertising agency depends on the specific terms of the agreement between the agency and its client. Generally speaking, clients are responsible for paying all fees associated with the creation and placement of advertising campaigns, regardless of their success or failure. In some cases, the agency may offer a partial refund if the campaign fails to meet the client’s expectations:

Refund Eligibility

All clients must agree to the terms and conditions of the agency before any campaigns begin.
Clients must provide accurate information about their product or service, including any restrictions or prohibitions, when submitting campaigns for approval.
Clients must inform the agency of any changes to the product, service, ad copy or creatives before campaigns are launched.
Clients must agree to monitor their campaigns on a regular basis and inform the agency of any discrepancies or complaints from the audience.
Clients must adhere to any terms and conditions imposed by the advertising platform regarding their campaigns.
Clients must pay all associated fees in full prior to the campaigns starting.
The agency reserves the right to terminate any campaign or refuse service to any client if there is any suspicion of fraud or unethical behavior.

Refunded Balance

The refunded balance is the remaining, unspent ad budget in the ad account balance;
The refunded balance does not include ad account rental fees, taxes, and/or other incurred costs during the agency’s service delivery period;
The refunded balance does include ad account rental fees, taxes, and/or incurred costs during the agency's service delivery period if and only if neither the client accessed the agency’s asset nor issued any changes to it.

Payment Method

Advertising Budget: Advertising budget reallocation to another ad account under Mega Digital’s authority provided to the client does not violate any terms and conditions mentioned in the “Refund Eligibility” article.
Original Payment Method: The refund will be issued to the original payment method used by the client. It is important to note that some payment methods may not be eligible for refunds.

Additionally, customers should be aware that the refund process may take a few days to process, depending on the payment method.

These policies are subject to change without notice, please make sure to visit this page regularly.

Regards,

Mega Digital JSC

Sales Department