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Privacy Policy

Last updated: April 13, 2023

This Privacy Policy applies to MegaX services (the “Platform”), which include MegaX apps, websites, software and related services accessed via any platform or device that links to this Privacy Policy. The Platform is provided and controlled by Mega Digital., JSC, with its registered address at 170 La Thanh St, O Cho Dua Ward, Dong Da Dist., Hanoi, Vietnam, 100000 (“MegaX”, “we” or “us”).

This privacy policy ( the “Policy”) describes the information that we collect from you (a natural person who is acting as an employee, owner, director, officer, or contractor of a company, partner, sole proprietorship, non-profit, a government agency) on the Platform, how we use and disclose such information, your rights and choices with respect to this information, and how you can contact us if you have any questions or concerns. For the purpose of this Policy, “information” means any information relating to an identified or identifiable individual.

This Policy also covers the processing of information included in the advertising content (such as text, photos and videos) that you upload on the Platform (“Ad Content”) and that we process for our own purposes.

The types of personal data we use

Information We Collect Within the Platform

We collect and process information from you directly (e.g. when you create your account and provide certain information to us) and indirectly (e.g. through your use of the Platform).

Information You Provide To Us

Profile information

When you create an account or otherwise interact with us on the Platform, you are required to provide certain personal data, including name, telephone number, email address, company name, corporate location, and information to verify your identity.

Business information

In order for us to reply to your business inquiries, evaluate policy compliance, and provide optimization suggestions, we request that you specify your professional contact details (including corporate location), the nature of your request and the resources intended for the project.

Ad Content

When you upload text, photos or videos for advertising purposes on the Platform, the data it includes is analysed for the purposes of product development and content moderation.

Payment information

Where you make a payment on the Platform, we collect payment information from you through payment service providers in order to facilitate the payment process, including the name on your card, your card number, billing address, expiration date and security code in the encrypted format.

Information We Collect About You When You Use the Platform.

When you use the Platform, we automatically collect network and device information such as your IP address, device identifier, name, type of operating system, information obtained from Cookies (as defined below) and other tracking technologies, time zone, local settings, and server logs (which can include information like access dates and times).


Cookies and other similar technologies (e.g. pixels, local storage tokens, APIs etc.) are used to collect information from your device ( together, “Cookies”). We use cookies to operate the Platform, including, for example, to enable you to log into secure areas of the Platform, to enable us to provide certain features and functionality, or to enhance your experience using the Platform. Some of our third-party service providers and business partners may also use such technologies in connection with the services they perform on our behalf.

Your browser may offer tools to refuse or disable Cookies by modifying the settings in your browser. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain Cookies. In addition, your choice to disable Cookies is specific to the particular browser or device you are using when you disable Cookies, so you may need to disable Cookies for each type of browser and device separately. However, please note that certain features of the Platform may not work if you delete or disable Cookies.


We process your information for the following purposes:

  • To enforce our terms and policies.
  • To enable us to administer, operate, and provide the Platform to you so that you can create and manage ad accounts.
  • To keep the Platform safe and secure (including verifying accounts and activity).
  • To respond to your business inquiries related to our products, and provide you with personalized advice about the services we offer.
  • To facilitate payment processing in order to effect orders made by you on the Platform.
  • To ensure content from the Platform is presented in the most effective manner for you and your device.
  • To send marketing communications, including promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest relating to products and services offered. You have the ability to opt out of receiving these communications by clicking a link in the footer of each marketing communication we send.
  • To improve and optimize our ad and content review process, for the purpose of identifying Ad Content violating TikTok Ads policies.
  • To develop and improve the Platform, including analyzing user activity and performing A/B testing and conducting user surveys.
  • To provide you with user support, including troubleshooting and notifying you about changes to the Platform and service-related notifications.

How We Share Your information

We share your information with selected third parties who store information in certain countries, where permitted by applicable law, as follows:

  • Cloud storage providers store the information you provide for disaster recovery services.
  • Payment processors, such as Payoneer or Airwallex, so that we can process payments and fulfil orders made on the Platform. These processors may also act as a controller of your information to process your payments and for anti-money laundering and fraud prevention purposes. For more information about how these companies use your data, please refer to their respective privacy policies.
  • IT service providers provide us with SaaS services, such as services enabling us to store our customer relationship management information, etc.
  • Advertising, marketing and analytics services providers, including advertising tracking services and business intelligence services, assist us in promoting the Platform.
  • Members, subsidiaries and/or affiliates of our corporate group to enable us to provide the Platform.
  • Law enforcement agencies, government authorities, or other organizations, if legally required to do so, or if we believe we need to do so; to establish, exercise, or defend legal claims or enforce our terms, conditions, and policies; to detect, prevent, or otherwise address security; for fraud or technical issues; to enforce our terms, conditions, and policies; or to protect rights.
  • In connection with a business reorganization, sale of some or all of our assets, purchase of some or all of the assets of another entity, or in connection with a corporate restructuring, merger, or other changes of control or financial status of ByteDance or its subsidiaries.

Where we store your information

The information that we collect from you may be transferred to and stored at/processed in countries outside your country (and, for individuals located in the EU, outside of the European Economic Area) - including in the US and Singapore. Your information is also processed by staff operating outside your country who work for one of our suppliers or for us. Such staff are engaged in, among other things, the fulfilment of your order. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy.

Security of your information

Unfortunately, the transmission of information via the internet or email is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your information against loss, theft and unauthorized use, access or modification.

Integration with other services operated by us or third parties

The Platform may integrate with or contain links to other applications, softwares, online platforms or services operated either by us, or by third parties. This Policy does not apply to such other applications, softwares, online platforms or services. Any information submitted by you directly to these applications, software, online platforms or services is subject to their respective applicable privacy policies. Please check these policies before you submit any information to these other online applications, software, online platforms or services.

We expressly disclaim any and all liability for the actions of third parties, including, but without limitation to, actions relating to the use and/or disclosure of information by third parties.

How long do we store your information?

We retain your information for as long as it is necessary to provide you with the service so that we can fulfil our contractual obligations and rights in relation to the information involved. Where we do not need your information in order to provide the service to you, we retain it only for so long as we have a legitimate business purpose in keeping such data. However, there are occasions where we are likely to keep this data for longer in accordance with our legal obligations or where it is necessary for the establishment, exercise or defence of legal claims. After you have terminated your use of our Platform, we can store your information in an aggregated and anonymized format.

Information Relating to Children

The Platform is only for users over the age of 18 and is not directed at persons under the age of 18. Persons under 18 are not allowed to use the Platform or register an account on the Platform.

We do not seek or knowingly collect any personal data about children under 13 years of age. If we become aware that we have unknowingly collected personal data about a child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database. If you are the parent or guardian of a child under 13 years of age who has provided us with personal data, you may contact us to request it to be deleted. See the section “Contact Us” below.

Changes to this Policy

We may update this Policy from time to time. When we update the Policy, we will notify you by updating the “Last Updated” date at the top of this Policy when publishing the new Policy online. To the extent required by applicable law, we may also send you additional notices and/or seek your consent to material changes. We recommend that you review the Policy each time you visit the Platform to stay informed of our privacy practices.