Google Ads Call Tracking: How to Monitor and Keep Track of Calls?

As a savvy digital marketer, you know that optimizing your Google Ads campaigns is crucial for driving conversions. But what about those valuable phone calls that often lead to sales? How can you track and maximize the impact of calls generated by your Google Ads? In this article, I’ll explain everything you need to know about Google Ads call tracking, from understanding the basics to implementing advanced strategies.

What is Google Ads Call Tracking?

Google Ads call tracking is a powerful feature that allows you to measure the effectiveness of your call extensions or call-only ads. When a potential customer clicks on your ad and makes a call, Google Ads call tracking records this as a conversion. This conversion data includes information such as the duration of the call, the start and end time, the caller’s area code, and whether the call was connected.

Google Ads Call Tracking

By tracking these calls, you can gain a better understanding of which ads are driving the most valuable phone calls and adjust your marketing strategies accordingly. Moreover, Google Ads call tracking allows you to optimize your ads for calls. This means you can design your ads to encourage potential customers to call your business directly from the ad itself.

Which Type of Business Should Use Google Ads Call Tracking?

Google Ads call tracking is a valuable tool for a wide range of businesses, but it’s particularly beneficial for those who rely heavily on phone calls for lead generation and sales. Here’s a breakdown of the business types that can reap the most benefits from using Google Ads Call Tracking:

Local service providers

Businesses like plumbers, electricians, contractors, or any local service that typically receives inquiries through phone calls can significantly benefit from call tracking.

Lead generation businesses

Companies that generate leads through phone calls, such as real estate agents, insurance agencies, or financial advisors, can leverage call tracking to measure the effectiveness of their online advertising efforts in driving qualified leads.

E-commerce businesses with a phone sales component

Businesses that primarily sell online but also offer phone consultations or support can benefit from call tracking to improve their customer service by understanding when and why customers are calling.

Why Call Tracking in Google Ads Matters?

So, why should you bother with call tracking? Think of phone calls as treasure chests. They’re from interested people who might be just one call away from buying your product or service. When you keep track of these calls, you learn more about what your customers want, which ads are working, and how much return you’re getting on your investment. These data can help you do a bunch of great things for your ad campaigns:

Identify Efficient Keywords

Google Ads call tracking allows you to see which keywords are driving the most calls. This information can be used to optimize your keyword bidding strategy, ensuring that your budget is being spent on the keywords that are most likely to result in a call.

Evaluate ad performance

Beyond just tracking calls, you can use Google Ads call tracking to evaluate the overall performance of your ads. By comparing the number of calls from different ads, you can identify which ads are most effective and adjust your ad strategy accordingly.

Track offline conversions

Remember that not all conversions happen in the online space. With Google Ads call tracking, you can track offline conversions such as phone calls. This gives you a more complete picture of your conversion rate and can help you make more informed decisions about your marketing strategy.

Improve Customer Experience

By understanding when and why customers are calling, you can tailor your customer service to meet their needs. This could mean adjusting your operating hours, training your staff to handle common queries, or even changing the way you communicate with customers.

Step-by-step guide on how to track call in Google Ads

Setting up Google Ads call tracking is a straightforward process that can be completed in a few steps. Here’s how you can do it:

Step 1: Access your Google Ads account

The first thing you need to do is to log into your Google Ads account. If you don’t have one yet, sign up for your Google Ads account.

Click on the Goals icon.

Step 2: Create a new conversion action for phone calls

In the section menu, click on Conversions and then select Summary.

Google ads call tracking 1

Click on New conversion action.

Google ads call tracking 2

Step 3: Choose the type of calls to track

Choose Phone calls.

Google ads call tracking 3

Select either Calls from ads using call extensions or call-only ads, and click Continue.

Google ads call tracking 4

Step 4: Set up call recording (Optional)

If you want to record the calls for further analysis, click the Admin icon in your Google Ads account. Navigate to Account settings and open the section labeled “Call reporting”. Choose the option “On” under “Save call recordings for 30 days”. Click Save.

Set up call recording

You should analyze your call data according to the following metrics:

  • Call Duration: Short calls? Long conversations? Analyze call duration to gauge lead quality.
  • Conversion Rate: How many calls result in conversions? Track this metric religiously.
  • Keyword-Level Tracking: Which keywords trigger calls? Optimize your bidding based on this intel.

How to get more calls from Google Ads?

1. Use Call-only ads

You can leverage Call Ads to prompt users to directly call your business from the ad. This simplifies the conversion process and ensures high visibility by displaying a call option within the ad so users can contact you directly.

2. Craft irresistible ad copy

Your ad copy should scream “Call Now!” Use compelling language that highlights the benefits of your product or service. Urgency and exclusivity work wonders. For example:

  • “Limited-time offer! Call right now for a free consultation.”
  • “Speak to our experts today. Dial the number below.”

3. Leverage call extensions

Google Ads allows you to add call extensions to your ads. These nifty little buttons make it easy for users to call you directly from the search results page. Set them up, track their performance, and adjust as needed.

4. Schedule ads strategically

Consider when your target audience is most likely to pick up the phone. If you’re a pizza joint, evenings and weekends might be prime calling hours. Make sure to adjust your ad scheduling accordingly.

5. Fine-tune your landing page

If your Google Ads direct users to a landing page, make sure it’s optimized to drive calls. This could mean having a clear and prominent call-to-action (CTA) that encourages visitors to call, or including a clickable phone number for mobile users. This allows your ad to show your phone number or include a call button, making it easier for potential customers to reach out to your business with a single tap.

Remember, the goal is not just to drive more calls, but to drive quality calls that are likely to convert. Therefore, it’s important to use these strategies in conjunction with your overall marketing and sales strategy.


Google Ads call racking empowers you to transform your online advertising efforts into measurable phone call results. By equipping you with valuable insights into which campaigns drive the most qualified calls, you can optimize your strategy, maximize your return on ad spend (ROAS), and ultimately convert more high-value leads through the power of phone interactions.

Remember, every missed call could be a missed opportunity. So, remember to always track those calls. Don’t let your phone calls remain a mystery – unlock the potential of Google Ads Call Tracking and watch your campaigns flourish with data-driven optimization!

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