Refund Policy

Last updated: July 25, 2025

Thank you for choosing Mega Digital as your business partner!

This refund policy is applied to all customers who signed up and paid for our services. All payments made are non-refundable and non-transferable except unless otherwise stated in this Policy. We reserve the right to refuse a refund request to an advertiser if there is any suspicion of payment fraud or unethical behavior.

Eligibility for Refunds & Transfers

The advertiser provides accurate information about the product and services when submitting their campaigns for approval, including but not limited to: their suspension history on a platform or other agencies
The advertiser inform and get approval from Mega Digital for any changes they make to the product, service, advertising content & creatives before launching their campaigns
If Mega Digital detects that the advertiser uses different creatives and/or landing pages, or if we suspect the advertised content violates TikTok Advertising Policies, we reserve the right to apply appropriate actions based on the severity of the violation.
The advertiser does not violate any terms and policies set by the advertising platform
The advertiser have deposited their advertising budget and paid any associated fee in full prior to launching their campaigns
The advertiser complies with our Terms of Service
The advertiser has no history of payment disputes with Mega Digital.

Refund amount

The refund amount is the remaining, unspent ad budget and does not include ad credits (or vouchers), rental fees (or agency fees), taxes and any other incurred costs.

Payment method

A refund is issued ONLY to the original payment method used by the advertiser. If the original payment method is no longer available, we will instruct the advertiser to provide additional information on a case by case basis. We reserve the rights to reject the refund if the advertiser fail to comply.

Processing time

The refund process may take 5-20 business days, depending on the payment method used by the advertiser

How to request refunds and transfers

To request refunds and transfers, please reach out to your designated agent. If you cannot do so by any reason, please leave us a message at [email protected].

These policies are subject to change without notice, please make sure to visit this page regularly.

Best Regards,

Mega Digital JSC

CONTACT

Mega Agency Global Limited

Unit 1603, The L. Plaza, 367-375 Queen’s Road Central, Sheung Wan, Hong Kong, 122001, Hong Kong

Mega Digital JSC.

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