Google Ads suspended for suspicious payment & How to resolve it

Having your Google Ads suspended for suspicious payment can be a frightening and frustrating experience. Sending appeals does not appear to be effective because there is still no concrete reason for the ban. Let’s find out about the reasons for a ban and steps that could help you solve Google Ads suspicious payment issues.

What does “suspicious payments in your account” mean?

If you see the red notice “Your account is suspended – we’ve detected suspicious payments in your account” when you open your Google Ads account, maybe you don’t want to hear this, but now you can no longer use it to run ads, and it’s not that easy to lift the ban.

Suspicious payment activity means that there is a problem with your payment method or information, try to figure out the trouble and solve it immediately.

Reasons for Google Ads suspended for suspicious payment

Problems with payment methods are a common cause of suspensions. Below are some detailed reasons an account can be temporarily suspended:

Your credit card linked to another suspended Google Ads account

You are most likely suspended because your account shared payment information with another suspended account. There are two important cases to emphasize here:

• The other account(s) could have been suspended a while ago
• The other account(s) could have been suspended for any other reason or not necessary for payment problems.

Assume you have the same debit card with another advertiser that sells counterfeit items. Your account may be suspended if Google discovers that it is associated with unethical advertising.

Cardholder name doesn’t match account name

The billing name in your Google Ads account should match the card holder name on the payment card. Suspension could be caused by a conflict between your Google billing details and your bank’s information.

The credit card address doesn’t match the address in your account

When using a company credit card, you must enter the official company address and zip code into the account. If you’re using a personal credit card, you’ll need to enter your personal information into your billing address.

Your card has been blocked by your bank

It’s possible that Google hasn’t received your most recent payment because your bank has blocked it. If you use a credit card outside of your own nation or region, your bank may cancel the transaction due to suspicious behavior on your card. Check billing – payments to ensure that all past invoices have been paid.

You haven’t paid your Google Ads bill (very unlikely)

If you do not pay your advertising costs on time, your account will be stopped until you do so. Consider and review any previous Google accounts you may have had: Google Merchant Accounts, YouTube, AdSense, etc. In this case, however, you’ll receive a different message that says, “Your service has been suspended due to unpaid invoices”.

You must pay the outstanding balance, contact Google support at [email protected], and provide evidence of payment. Alternatively, you wait a few days after making the payment, and the account will be automatically restored once they receive it.

How to Reactivate a Google Ads Account suspended for suspicious payment

If your Google Ads account has been suspended due to suspicious payment activity, you can take the following steps to try and reactivate it:

Review Google Ads policies to identify the problem

When reactivating a suspended Google Ads account, it’s important to review the Google Ads policies to understand the reason for the suspension and ensure that you are fully aware of the guidelines going forward. The Google Ads policies cover a wide range of topics, including payment, ad content, and landing pages, among others.

Here are a few things to keep in mind when reviewing the policies:

• Read the relevant policy: Make sure to read the specific policy that led to your account suspension. Google Ads provides a list of policies that can result in suspension, so it should be easy to find the one that applies to your case.
• Pay attention to details: The policies are detailed and can be lengthy, so make sure to pay close attention to all the requirements and restrictions.
• Understand the consequences: It’s important to understand the consequences of violating the policies, including account suspension or termination.
• Make changes: If necessary, make any changes to your account, campaigns, or ads to ensure that you are following the policies going forward.

Unfortunately, many innocent advertisers are subjected to Google’s policies. So, what should we do?

Address the issue

Identify and resolve the issue that caused the suspension, whether it’s related to payment or some other violation of the policies. Here are a few things to keep in mind:

• Identify the issue: Make sure you understand what caused the suspension, whether it’s related to payment, ad content, landing pages, or another issue.
• Verify your account: Depending on the issue, you may be asked to verify your account information, such as your business name, address, and phone number.
• Fix violations: If your account was suspended due to violations of Google Ads policies, make sure to correct the violations and take steps to ensure that they won’t happen again in the future.

Document your actions: Keep a record of the steps you’ve taken to address the issue, as this information may be helpful when you submit a request to Google Ads support.

By addressing the underlying issue, you can demonstrate to Google Ads that you’ve taken steps to resolve the problem and that your account is in good standing. This can help increase your chances of getting your account reinstated.

Provide updated information

It’s important to provide updated information to Google Ads, if necessary. This includes updating your billing information and payment method to ensure that it’s accurate and up to date.

• Update billing information: Make sure that your billing information, such as your business name, address, and phone number, is accurate and up to date.
• Use a legitimate payment method: Make sure that the payment method you’re using is legitimate and in your name or the name of your business.
• Avoid using prepaid debit or gift cards: Google Ads does not accept prepaid debit or gift cards as a form of payment, so make sure to use a different payment method.

Avoid using multiple payment methods: Google Ads may also flag multiple payment methods linked to the same account as suspicious, so try to use just one payment method for your account.

By providing updated information, you can show Google Ads that your account is in good standing and that you’re committed to following its policies going forward. This can help increase your chances of getting your account reinstate

Appeal the Account Suspension for suspicious payment to Google Ads Team

If you think that your case is none of the above and you weren’t able to identify the issue, the only solution you have is to appeal to Google Support.

• Contact Google Ads: Calling to phone numbers (1-800-121-8000) to get assistance from them. Let them know if you haven’t defaulted at all when you file your appeal.
• Submit an appeal immediately: To proceed, fill out the Google Ads official appeal form and click the submit button. Your appeal will be reviewed, and you will be contacted within three working days. After that, a specialist will help you in resolving the problems on your account.

Note: It may take several days for Google Ads support to review your request and respond. Keep in mind that account reactivation is not guaranteed, and Google may choose to permanently terminate your account if the issue is not resolved.

Use Google Ads agency account

When you use Google Ads for a rent ad account, you won’t need to worry about payment issues such as the complicated bank account link or the long approval time. Because you only need to transfer balance to your Google Ads through a Google agency. Mega Digital – A Leading Partner of Google in APAC will assist you in paying for and covering the expense of running advertisements.

If your account is suspended for some rare reason, instead of waiting 20-40 days for a refund, we can support you to contact the Google team according to the correct process and solve it faster.

Final thoughts

People often have difficulty dealing with Google Ads suspended suspicious payment issues, but don’t know how to solve them properly. We hope that this guide will help your Google Ads account reactivate after having been suspended due to suspicious payment activity. Take your time and be patient, there will be no quick fix.